Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. đ Thanks for your interest and do let me know what you think of the course.
Category Archives: Videos
The Human Experience of Customer Service
Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if you are (considering) using AI and chatbots to assist the customer experience.
YouTube Video: https://lnkd.in/gzQ6Z4RC
TEDX Talk on ESL and Accents
“How To Speak Bad English Perfectly” Interesting commentary on the business of ESL (English as a Second Language) including fixing ‘bad English’ grammar and pronunciation mistakes. Native English speakers are greatly outnumbered in the world, yet many non-natives are striving for ‘perfect’ English skills. I’ve always believed we can help ESL speakers speak ‘through’ or ‘with’ their accent, not reduce it completely. I also believe learning business focused idioms and slang will help speed up a learners’ comfort at the office (in addition to learning industry-specific vocabulary of course). Heather does not really agree with that last idea.
What do you think of her assumptions and suggestions?
Building From Bullying TEDx Talk
I’d like to share Janson Chan’s TEDx Talk here. I had the pleasure to meet Janson and work with him on his public speaking and pitching skills through my work with YEDI (York Entrepreneurship Development Institute) and LaunchYU. Later when he was asked to speak at an Autism-focused TEDx conference, he reached out to me for additional coaching, and I was happy to help him with his talk. Here is the video (https://www.youtube.com/watch?v=O0WcwrQ3-r0), and here’s his gracious testimonial:
âRic understands the point of view of the audience and the speaker. He coached me to empower my stories, emotions, and passion into an effective speech to an audience of experts that has delivered results. He was able to understand my strengths and weaknesses as a speaker and tailored his approach to give me the confidence needed to perform, wherever the setting, from large events to smaller team meetings. Working with Ric I have been able to develop from a person who was terrified of public speaking to a person who delivered an effective TED talk to researchers and advocates. Ric has demonstrated the knowledge, expertise and persistence as an effective Communication Coach for any occasion.â Janson Chan, Executive Director of Autism Teenage Partnership (ATP), TEDx Speaker: âBuilding from Bullyingâ
The TrumpShake Saga Continues with the Comey Shake-Hug
Here’s another Maclean’s video interview where I am asked about the non-verbal communication of President Trump with others, including James Comey. It’s a quick analysis of Trump’s ‘aggressive’ off-balancing TrumpShake, his open arm and head nod gesture (including chin thrust) to James Comey, and Comey’s initial hesitations, uncomfortable hand-wringing gesture and his seemingly strong desire to not show rapport with Trump, and escape the scene ASAP. Enjoy!
What Does Your Handshake Say? Learn These Tips
Everyone is talking about President Trump’s power handshakes, and today everyone is proud of Canadian Prime Minister Justin Trudeau for not allowing Trump to bully-handshake him at their White house meeting yesterday. I was contacted yesterday myself by Maclean’s Magazine for an interview on my thoughts on their non-verbal communication. That short video can be seen here, but be advised the interview was done before the video was made, so my comments do not necessarily match up with the images shown.
Are handshakes such a big deal? Well, yes, they are. They show non-verbal communication intentions on dominance, control, balance and openness. They are worthy of a bit of study, and I will give some tips on what to do or not do when shaking hands, particularly at a political or business function.
To start, âmediumâ is the rule to remember. Walk at a medium pace, speak with medium voice/volume, gesture and shake hands with medium speed. This shows you are calm and in control of yourself.
After a calm approach, you should make sure you are engaged in eye contact and then smile as you extend your hand. Maintain good posture as you approach and extend the hand. Donât bend at the waist (unless in Asia or with Asian delegates) and donât over-extend your arm so you appear too eager and/or off-balance. Introduce yourself (e.g. Hello â Iâm Ric. Nice to meet you!) and connect hands (not fingers) evenly, palm to palm. Be âfirm but fairâ to the other people in your networking circles! Never crush a hand and never offer a seemingly âbroken wristâ or âjust-fingersâ weak handshake. Both hands should be level â do not twist the hands to either extreme side, if possible. I am not a fan of twisting someoneâs hand so that my palm is up and they have âthe upper handâ now, or vice versa. Letâs start off on equal footing, shall we?
Pump your hands 2-4 times, gently and evenly, and repeat the personâs name after they introduce themselves to help you retain that new information if necessary. There is usually no need for extra tactics, like using your free hand to clasp the hands while shaking (the double) or patting the shoulder of the person you are engaging (the pat-down). In the North American culture these extras are not necessary, but if someone does that to you, itâs almost natural to return the favour, to even the score. Go ahead and do unto others as they do unto you.
Dominant people may want you to enter a room first and will gesture to let you go first, and may even lightly touch/pat your back, as a ‘guide’ through the doorway. It looks polite (and it technically is) but it also is another example of them ‘steering’ you somewhere and being in control because they can see you the whole time, and you need to ‘trust’ them when they’re behind you. In evolutionary terms, you never wanted a potential predator or someone you didn’t know/trust to be behind you where you’re vulnerable to blind attack.
Regardless of what is in their mind or their style of greeting, you should always aim for a balanced and equal meet to start the relationship on the right foot. Just donât be surprised if others have favourite tactics they wish to use on you. Whether it is at a formal business meeting or at a relaxed social outing, learning how to hand shake with balance and confidence, and learning how to match the other person’s style is all good practice! Go ahead – put your best hand forward! đ
My TED Talk: The Long Life of First Impressions
The importance of interpersonal skills in todayâs tech-world cannot be underrated or undervalued, and thatâs why I focused my recent TED Talk on them. Please take a moment to view and learn about âThe Long Life of First Impressionsâ
https://www.youtube.com/watch?v=SuG-BHquAHUÂ
If you like it, please âlikeâ it and share to your social networks, or directly on YouTube. Letâs spread the idea! Much appreciated!
How to Design & Deliver a Persuasive Pitch
What is Coaching? on Vimeo
The Art of Small Talk and Deeper Conversation
My friend and fellow Communication Expert Mark Bowden was recently on the TV show The Social, and revealed some great verbal and non-verbal communication tips for us to use or avoid when in conversation. Many people have a difficult time with the art of small talk, not only with getting the conversation started, but with keeping it going and making it more meaningful. This lack of confident communication can affect us both at work and in our social lives.
One of my most popular communication coaching programs (and has been for a number of years) is called “The Art of Small Talk & Winning First Impressions.” It’s no wonder it’s so popular – small talk is no small matter! đ If this topic interests you and you would like to improve your soft skills, here are some useful links for you to explore. Enjoy!
Link One – The Art of Conversation on The Social (article and Mark’s TV appearance):
http://www.thesocial.ca/real-life/relationships/the-art-of-conversation
Link Two – Just the video:
Link Three – A little about my interpersonal coaching programs, and how to connect with me to request a brochure and set up a free initial consultation if interested:
http://communicationcoach.ca/#interpersonal
Link Four (and more) – Effective Communication Skills – Never be Stuck for Words Ever Again! Ebook (epub) by Ric Phillips on iTunes, Nook, Kobo and Lulu (prices vary beyond my control):
https://itunes.apple.com/us/book/effective-communication-skills/id465102075?mt=11
PDF Version here:Â http://www.lulu.com/shop/ric-phillips/effective-communication-skills-course-workbook/ebook/product-638214.html
Enjoy your small talk more from now on, and have deeper conversations with more impact.