Category Archives: ESL/Cultural Communications

English as a second language and cultural challenges and differences in communication

Merry Christmas and…

Are you one of the people concerned that if you say the traditional holiday greeting “Merry Christmas” that people might feel you are not being inclusive or being politically correct? But don’t you have the right to practice your own beliefs and follow your own traditions?

Stop fretting over this seasonal silly discussion.  Ignore what your parents taught you and actually have your cake and eat it too.  Say “Merry Christmas” if that ‘s your tradition or religion, and ALSO say “Happy Holidays” at the same time, to be inclusive with strangers and people you meet while out and about, especially in large, multicultural cities.  It’s not too difficult to add that phrase.  I personally grew up saying “Merry Christmas and Happy New Year!” so I’m just replacing the last phrase ‘New Year’ with ‘Holidays’, and then next week I’ll just tell everyone “Happy New Year” or “Happy 2024!”   I love simplicity.  🙂 

Fighting For Peace

Remembrance Day has always been important to my family. My grandfather Harold Phillips fought the Nazis in Normandy on D-Day. He survived WW2, but sadly his brother George did not. The name George has now carried on for 3 generations, as my dad’s name, my brother’s middle name and my son’s middle name. I do what I can to honour their legacy, including being a member of the local legion, and I always wear a poppy. My company 3V Communications is also helping fund a National Wall of Remembrance in Kingston, ON (Worassociation.ca). If you buy and wear a poppy, you honour the lives lost fighting for peace, and are supporting our current vets. From me and my family, thank you.

Top 10 Trophy

Top 10 Speech Coaches in Canada

Yay! I made the list! Thank you, and congrats to the other speech coaches in Canada. Together we are growing the market and helping lots of people and companies.

This list was compiled by a writer at Yoodli, a new AI-driven technology that gives real time feedback to people practicing public speaking, interviews, speeches and more. Check them out!

https://app.yoodli.ai/blog/top-ten-best-speech-coaches-in-canada

Deer walking in Nara, Japan

Zen Customer Experience

I spent most of January 2023 in Japan. It was a business trip, but there was opportunity to travel as well, so I wasn’t stuck in Tokyo the whole time. I also visited Hakone, Nara, Kyoto and Yokohama. This was my fifth time being in Japan, and I got to see some new places (like the deer-filled streets of Nara), ate some different food (like the black eggs in Hakone), and met some new people. Do you know what DIDN’T change? What has never changed since I first started travelling to Japan in 2008? The super-high level of customer service and client care. It’s so consistent and it’s so refreshing. As a traveller, a visitor, it’s the best experience. People are so polite not just with their words, but with their non-verbal communication as well. Soft voice, respectful eye contact, small arm gestures, calm voice. Definitely a few things the West could learn from.

However even a rose has thorns. I’ll leave you with this counter-thought from a Tokyo guy: “yes the customer service in Japan is high level, but it’s scripted, it’s mandatory and therefore fake. The customer service you receive in Canada (or elsewhere) may not always be top-notch, but at least it’s genuine. When you receive great care in Canada, you know it’s 100% real, and it leaves a special feeling.”

Interesting point. So is the key to great customer service the overall experience, and ease, or is it the genuine heart of the experience? Maybe it’s simply how the experience and people involved made you feel.

Check Out Our New Communication Coaching Programs

Hello community!

I’m ecstatic to announce my new Subscription Plans. I had you in mind when we designed our ongoing memberships, specifically for Group Coaching (for the Public). This group coaching is currently accepting a waitlist. If you join the waitlist, please do the survey questions and you’ll be the first to know when it launches!

https://www.subkit.com/ric

By subscribing you save + you can cancel anytime!

Thank you all – let’s continue the learning together.

Ric Phillips, 3V Communications Ltd.

Communication Coach/Trainer

I Stand With Ukraine

Like many of you, I am in disbelief of what is going on right now in Ukraine, and hoping for a quick, peaceful withdrawal, though that seems unlikely. I have been to Ukraine. In 2019 I spent the day in Kyiv on a stop-over. What a beautiful city full of proud people. I have also been to Moscow, Russia, twice for extended periods for business. I love that city, especially in January! The decorations are amazing! I have met many wonderful Ukrainians and Russians both here in Canada and abroad. People are people – governments are governments, and dictators are dictators. I hope for peace, and donated to help. You can too.

Here is a copied blog from NCCA Canada today. It sums up the message for me. Peace.

We are shocked and saddened by Russia’s invasion of Ukraine, and inspired by the incredible leadership and resilience of the Ukrainian people. We are also seeing and hearing of many Russians who are against this war, and protest at the risk of their freedom.  The Russian people should not be wholly judged based on their current President and government.  Allies are everywhere.  We #StandWithUkraine – and we can donate to the Canadian Red Cross to help, with this link:

https://www.redcross.ca/

PEACE

(https://nccacanada.org/blog/2022/03/04/we-stand-with-ukraine/)

TEDX Talk on ESL and Accents

“How To Speak Bad English Perfectly” Interesting commentary on the business of ESL (English as a Second Language) including fixing ‘bad English’ grammar and pronunciation mistakes.  Native English speakers are greatly outnumbered in the world, yet many non-natives are striving for ‘perfect’ English skills. I’ve always believed we can help ESL speakers speak ‘through’ or ‘with’ their accent, not reduce it completely. I also believe learning business focused idioms and slang will help speed up a learners’ comfort at the office (in addition to learning industry-specific vocabulary of course). Heather does not really agree with that last idea.
What do you think of her assumptions and suggestions?

 

Merry Christmas and Happy Holidays

Merry Christmas & Happy Holidays from 3V Communications!  This holiday time is a perfect time to practice great verbal communications by wishing others season’s greetings, and also practice your non-verbal communication by hugging those you love! 🙂

Together let’s make 2018 a positively successful New Year!

 

3V English Communication Assessment (ECA) Template

I have been invited to speak at both TESL Canada and TESL Ontario on the topic of Business English Fundamentals, and how to teach them in the classroom or at the office.  Assessments are a key player in communication coaching and corporate training success.  Simply speaking, the formula is “Assessment = Training Program = ROI measurement.”  When choosing or designing your assessment, please consider the needs of the person/organization that hired you.  Ensure the assessment is Client AND/OR company needs-based, as sometimes you need to cover both needs in one assessment tool.  What does “writing” mean to them? Or ‘speaking’ or ‘communication’? We need to be clear and specific in the assessment so it’s accurate and effective!

Here is a partial sample of a 3V ECA, previously used in our corporate training programs:

Part One: Grammar – identify the spelling, grammar and/or punctuation mistake(s) and correct them (ten sentences)
1. I have study English for 7 years now, so far.
2. You need to working on your accent man. Its thick!
3. Did you know that the cats can see in the dark? A animal like that is great!
4. I board a plane last night at 3 in the a.m. And so, now, I’m so tired.
5. What is your area of expertize? Can you help me with this calculations?

Part Two: Everyday Idioms – what do these expressions mean? Please write short definitions. (fifteen)
1. The real McCoy
2. The cat’s out of the bag
3. We’re up the creek
4. He works like a dog
5. Bookworm

Part Three: Humour – explain why these jokes are funny. Short answers please. (three)
1. A horse walks into a bar. The bartender asks “why the long face?”

Part Four: Short story – Please write a short story explaining in detail what you do at work, and how communication plays a role. Minimum 3 paragraphs.

Part Five: Interview – short Q & A to evaluate comprehension, pronunciation, conciseness etc.

If you have any questions about designing or using assessments in your training, or if you are part of an organization that would benefit from communication skills assessments, do not hesitate to contact me!  🙂

Join Me at TESL Canada 2017 and Learn About Teaching Business English

Fellow Business English/ESL teachers, tutors and coaches, are you going to TESL Canada’s Conference in Niagara Falls this weekend?  If so, let’s connect!  I’ll be giving a short lecture titled “Business English Fundamentals: How to Teach It in the Classroom or Office!”  My lecture is scheduled for Saturday, June 10th 2017 at 2:15 in the afternoon.  I will be giving practical tips on how to understand the needs of students and immigrants when they want to improve their business communication skills, and tips on how to create your own assessment tool to use with them.  I will also share with you the path from ESL teacher, to business English instructor, to self-employed Communication Coach!  Hope to see you there!