Communication Coach Blog
I’m excited to share that once again I have been included in the “World’s Top 30 Communication Professional” ranking by Global Gurus, and have attained the rank of #10 for 2024!
Very humbling, and very cool! Thanks to all my clients, colleagues, students and mentors for helping me achieve my highest ranking so far. I am happy to continue to serve. #CommunicationCoach #3VVibe #GlobalGuru
Are you one of the people concerned that if you say the traditional holiday greeting “Merry Christmas” that people might feel you are not being inclusive or being politically correct? But don’t you have the right to practice your own beliefs and follow your own traditions?
Stop fretting over this seasonal silly discussion. Ignore what your parents taught you and actually have your cake and eat it too. Say “Merry Christmas” if that ‘s your tradition or religion, and ALSO say “Happy Holidays” at the same time, to be inclusive with strangers and people you meet while out and about, especially in large, multicultural cities. It’s not too difficult to add that phrase. I personally grew up saying “Merry Christmas and Happy New Year!” so I’m just replacing the last phrase ‘New Year’ with ‘Holidays’, and then next week I’ll just tell everyone “Happy New Year” or “Happy 2024!” I love simplicity. 🙂
Remembrance Day has always been important to my family. My grandfather Harold Phillips fought the Nazis in Normandy on D-Day. He survived WW2, but sadly his brother George did not. The name George has now carried on for 3 generations, as my dad’s name, my brother’s middle name and my son’s middle name. I do what I can to honour their legacy, including being a member of the local legion, and I always wear a poppy. My company 3V Communications is also helping fund a National Wall of Remembrance in Kingston, ON (Worassociation.ca). If you buy and wear a poppy, you honour the lives lost fighting for peace, and are supporting our current vets. From me and my family, thank you.
Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. 🙂 Thanks for your interest and do let me know what you think of the course.
Are you a (new) manager, supervisor or team leader, and need to polish your communication skills? Perhaps improve they way you read, then lead your team? Key communication skills will definitely help.
This unique video mini-masterclass is a 5-part series that covers all the essential communication skills that managers need to become more effective leaders.
You’ll learn how to:
Make a lasting impression
Develop people management skills
Manage staff effectively
Deal with conflict and difficult people
Persuade others with confidence
and many more leadership skillsFor a limited time only you get access to the first 2 parts (over 15 min) for free. Take a chance, tell me what you think. Here is the new site link: https://3vcoachric.com/
To your success!
Coach Ric
There are many coaches out there who want to bring the best to their clients, but sometimes don’t get the call back. There are also new coaches who struggle with their developing brand and personality that they will show to the world. A great coach may have impressive skills, education and experience, but they also need to display industry knowledge and credibility.
There are currently some certification courses on the market that can assist with enhanced expertise in Life coaching, Business coaching, Leadership, Public Speaking and more. But when a coach decides to dedicate their craft to the enhancement of improving a client’s communication skills, it’s important to be able to confidently display that particular expertise.
NCCA Canada proudly offers Designation to any coach or trainer, and now, for those seeking Certification as a Communication Coach, has partnered with 3V Communications to offer a Communication Coach Certification course.
3V Communications has been in the communication skills coaching, training and assessments business since 2007, and has been offering coach certification since 2017. The executive team at 3V Communications recognizes NCCA Canada’s status as a growing non-profit, and will therefore donate 50% of the tuition paid by anyone taking the Communication Coach Certification course back to NCCA Canada. It’s good for 3V, for NCCA and for the coach. It’s a win-win-win. 🙂
If interested in NCCA Canada Designation process, please visit here:
If interested in 3V Communication Coach Certification, please visit here:
To your success!
Yay! I made the list! Thank you, and congrats to the other speech coaches in Canada. Together we are growing the market and helping lots of people and companies.
This list was compiled by a writer at Yoodli, a new AI-driven technology that gives real time feedback to people practicing public speaking, interviews, speeches and more. Check them out!
https://app.yoodli.ai/blog/top-ten-best-speech-coaches-in-canada
I spent most of January 2023 in Japan. It was a business trip, but there was opportunity to travel as well, so I wasn’t stuck in Tokyo the whole time. I also visited Hakone, Nara, Kyoto and Yokohama. This was my fifth time being in Japan, and I got to see some new places (like the deer-filled streets of Nara), ate some different food (like the black eggs in Hakone), and met some new people. Do you know what DIDN’T change? What has never changed since I first started travelling to Japan in 2008? The super-high level of customer service and client care. It’s so consistent and it’s so refreshing. As a traveller, a visitor, it’s the best experience. People are so polite not just with their words, but with their non-verbal communication as well. Soft voice, respectful eye contact, small arm gestures, calm voice. Definitely a few things the West could learn from.
However even a rose has thorns. I’ll leave you with this counter-thought from a Tokyo guy: “yes the customer service in Japan is high level, but it’s scripted, it’s mandatory and therefore fake. The customer service you receive in Canada (or elsewhere) may not always be top-notch, but at least it’s genuine. When you receive great care in Canada, you know it’s 100% real, and it leaves a special feeling.”
Interesting point. So is the key to great customer service the overall experience, and ease, or is it the genuine heart of the experience? Maybe it’s simply how the experience and people involved made you feel.
Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if you are (considering) using AI and chatbots to assist the customer experience.
YouTube Video: https://lnkd.in/gzQ6Z4RC
A few weeks back, I was walking home in my neighbourhood after buying a bottle of wine for dinner. While walking on the sidewalk, a van came up from an underground parking lot, and to my surprise, failed to brake in time and almost hit me. I was a little shocked at first, jumped back, and used my right hand to brace against his hood, causing a little slapping noise when my hand connected.
Well, since I immediately understood that the van did indeed stop just in time, and there was no accident, I continued to walk home on the sidewalk. I did not attempt to make eye contact with the driver as I didn’t want to accidentally instigate a verbal or even physical confrontation. I did not say anything nor cast any dirty looks. I simply walked on, content that there was no need to cause an issue.
About 3 minutes later, I noticed on my left side that the same burgundy van was now beside me (more or less), in traffic, and again, I didn’t feel the need to look over. Until I heard his voice.
I turned and looked at him, a big, burly man with long dark hair and a beard, in what I guess I would describe as looking like a biker, and, with a matching deep, gravelly voice, said “I’m sorry Brother.”
In a split-second I judged his voice and facial expressions to be sincere, and knew that he felt bad about the almost-accident. There was no doubt in my mind that he was determined to let me know that he was sorry. I believed him.
So I waved my hand to him, switching from a wave to a thumbs-up, and shouted to him “no problem!” Thanks!” And that was that. My faith in humanity was once again restored. There are plenty of good people in the world who make mistakes, and feel the need to fix them. There are still people who practice an almost-rare attitude of “well, if I made a mistake, I’ll own it, and fix it if I can.” He I suppose was one such guy. And I wish him the best. I smiled the rest of the way home.
Ric Phillips, Communication Coach