Category Archives: Professional Communications

Professional office and other business communication strategies

Top 10 Global Communication Pro

I’m excited to share that once again I have been included in the “World’s Top 30 Communication Professional” ranking by Global Gurus, and have attained the rank of #10 for 2024!

Very humbling, and very cool! Thanks to all my clients, colleagues, students and mentors for helping me achieve my highest ranking so far. I am happy to continue to serve. #CommunicationCoach #3VVibe #GlobalGuru

Confident Leadership Video Course

Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. 🙂 Thanks for your interest and do let me know what you think of the course.

https://3vcoachric.com/

Screenshot from new video course

New Online Communication Masterclass for Managers

Are you a (new) manager, supervisor or team leader, and need to polish your communication skills? Perhaps improve they way you read, then lead your team? Key communication skills will definitely help.

This unique video mini-masterclass is a 5-part series that covers all the essential communication skills that managers need to become more effective leaders.

You’ll learn how to:

Make a lasting impression
Develop people management skills
Manage staff effectively
Deal with conflict and difficult people
Persuade others with confidence
and many more leadership skills

For a limited time only you get access to the first 2 parts (over 15 min) for free. Take a chance, tell me what you think. Here is the new site link: https://3vcoachric.com/

To your success!

Coach Ric

Communication Coach Certification, Designation

There are many coaches out there who want to bring the best to their clients, but sometimes don’t get the call back.  There are also new coaches who struggle with their developing brand and personality that they will show to the world.  A great coach may have impressive skills, education and experience, but they also need to display industry knowledge and credibility. 

There are currently some certification courses on the market that can assist with enhanced expertise in Life coaching, Business coaching, Leadership, Public Speaking and more.  But when a coach decides to dedicate their craft to the enhancement of improving a client’s communication skills, it’s important to be able to confidently display that particular expertise. 

NCCA Canada proudly offers Designation to any coach or trainer, and now, for those seeking Certification as a Communication Coach, has partnered with 3V Communications to offer a Communication Coach Certification course. 

3V Communications has been in the communication skills coaching, training and assessments business since 2007, and has been offering coach certification since 2017.  The executive team at 3V Communications recognizes NCCA Canada’s status as a growing non-profit, and will therefore donate 50% of the tuition paid by anyone taking the Communication Coach Certification course back to NCCA Canada.  It’s good for 3V, for NCCA and for the coach.  It’s a win-win-win.  🙂

If interested in NCCA Canada Designation process, please visit here:

If interested in 3V Communication Coach Certification, please visit here:

To your success!

Top 10 Trophy

Top 10 Speech Coaches in Canada

Yay! I made the list! Thank you, and congrats to the other speech coaches in Canada. Together we are growing the market and helping lots of people and companies.

This list was compiled by a writer at Yoodli, a new AI-driven technology that gives real time feedback to people practicing public speaking, interviews, speeches and more. Check them out!

https://app.yoodli.ai/blog/top-ten-best-speech-coaches-in-canada

Deer walking in Nara, Japan

Zen Customer Experience

I spent most of January 2023 in Japan. It was a business trip, but there was opportunity to travel as well, so I wasn’t stuck in Tokyo the whole time. I also visited Hakone, Nara, Kyoto and Yokohama. This was my fifth time being in Japan, and I got to see some new places (like the deer-filled streets of Nara), ate some different food (like the black eggs in Hakone), and met some new people. Do you know what DIDN’T change? What has never changed since I first started travelling to Japan in 2008? The super-high level of customer service and client care. It’s so consistent and it’s so refreshing. As a traveller, a visitor, it’s the best experience. People are so polite not just with their words, but with their non-verbal communication as well. Soft voice, respectful eye contact, small arm gestures, calm voice. Definitely a few things the West could learn from.

However even a rose has thorns. I’ll leave you with this counter-thought from a Tokyo guy: “yes the customer service in Japan is high level, but it’s scripted, it’s mandatory and therefore fake. The customer service you receive in Canada (or elsewhere) may not always be top-notch, but at least it’s genuine. When you receive great care in Canada, you know it’s 100% real, and it leaves a special feeling.”

Interesting point. So is the key to great customer service the overall experience, and ease, or is it the genuine heart of the experience? Maybe it’s simply how the experience and people involved made you feel.

lets talk customer experience

The Human Experience of Customer Service

Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if you are (considering) using AI and chatbots to assist the customer experience.

YouTube Video: https://lnkd.in/gzQ6Z4RC

Check Out Our New Communication Coaching Programs

Hello community!

I’m ecstatic to announce my new Subscription Plans. I had you in mind when we designed our ongoing memberships, specifically for Group Coaching (for the Public). This group coaching is currently accepting a waitlist. If you join the waitlist, please do the survey questions and you’ll be the first to know when it launches!

https://www.subkit.com/ric

By subscribing you save + you can cancel anytime!

Thank you all – let’s continue the learning together.

Ric Phillips, 3V Communications Ltd.

Communication Coach/Trainer

I’m in the Top 30 Global Gurus

Well what a nice surprise! I’m excited and honoured to be included in the prestigious Global Gurus Top 30 2022 under the category of Communication Professional, ranked #13. Strict criteria for selection includes being a published author, sharing original thought leadership pieces, and the public vote. I’ve been at this since 2006, and I am happy to receive this recognition. Thank you very much to all of my mentors, readers, clients and supporters. You are the best. 🙂

#13 2022 – Ric Phillips

TEDX Talk on ESL and Accents

“How To Speak Bad English Perfectly” Interesting commentary on the business of ESL (English as a Second Language) including fixing ‘bad English’ grammar and pronunciation mistakes.  Native English speakers are greatly outnumbered in the world, yet many non-natives are striving for ‘perfect’ English skills. I’ve always believed we can help ESL speakers speak ‘through’ or ‘with’ their accent, not reduce it completely. I also believe learning business focused idioms and slang will help speed up a learners’ comfort at the office (in addition to learning industry-specific vocabulary of course). Heather does not really agree with that last idea.
What do you think of her assumptions and suggestions?