Feel free to share this infographic that was made out of one of my articles on the entrepreneur-support site Evan Carmichael.
Category Archives: Interpersonal Communications
Why I Don’t Make New Year Resolutions (and Why You Shouldn’t Either)
Can Effective Communication Skills Get More Out of Our Managers?
This fresh advertisement is suggesting so. But why is that?
It’s because managers are the ‘hub’ of an office or other organization. They translate what the top level or C-suite folks who develop or interpret the vision really want (as far as action goes), and then carry out the communications and processes involved in getting the message to the remaining staff. The manager, including the Human Resources (HR) personnel, supervisors, and often consultants and high level contractors have to truly understand what the higher ups want, and that takes empathy, active listening skills, often the ability to read non-verbal communication (like body language) correctly, and patience. These are all great communication skills. Then they must deliver this information to other managers, front-line staff, contractors and other co-workers of some type. This takes interpersonal skills, conflict management skills, the skill of delegation, giving direction and feedback effectively without offending others, etc. These are all excellent communication qualities to have. So – if you think about it – a manager is quite busy talking to many different people all day above, beside and below them, and we didn’t even discuss conversations with suppliers, vendors, clients and whoever else might cross their path!
We all should be glad if we have (or had) a manager who displayed excellent communication skills. Because as we see here, it’s very complicated, and unfortunately it’s not very common to find a great manager. If you have one – tell them tomorrow!
If you ARE a manager, what can you do to evaluate your current communication skills and then make them better if needed? It starts with a good self-assessment, and maybe deep consideration of any recent feedback.
Here is a great article on the importance of communication skills, and you can use this article as a top 10 checklist to help evaluate your current strengths and weaknesses.
https://inlpcenter.org/importance-of-communication-skills/
Best of luck!
Do You Get Stage Fright? This Video Might Help
7 Secrets to Confidence
Are there some hidden secrets to confidence that only the confident, charismatic leaders know and refuse to share with the rest of us? I doubt it. If you study the world of confidence, as I do, then I believe you will arrive at similar conclusions as I note below. Here are a few not-well-kept ‘secrets’ about developing and displaying confidence. I have chosen to start with these random 7 secrets:
1 – Be calm. If you want people to listen to you, and follow you, you must show them the way to calmness and security by leading the way yourself. A confident person has no need to yell, order and argue to convince folks.
2 – Be direct. Say what you got to say. Don’t beat around the bush. You can still say it calmly, and even with friendliness in your voice. Just make sure there is no confusion. Be short, sweet and clear.
3 – Have loads of eye contact. Look them in the eye when you are actively listening to them. Show respect to gain respect. Also look them in the eye when attempting to convince them of your opinion or your judgement. Looking away is not a good way to instill trust. Make a connection by making eye contact – a lot. Experts say between 70 – 90% in North America.
4 – Your body language should be open and friendly, yet also solid. We do not want to display threatening, closed or unsure gestures. We want our body language to be open and engaging so we make sure we have no arms, legs, ankles crossed. We use gentle but controlled flowing hands, emanating from the ‘truth plane’ – our gut. We gain a solid vibe by using symmetrical gestures, and having balance in our stance or seated position. We do not lean awkwardly to one side. We plant or root our feet to the floor. A solid base is very important. Think of yourself like a palm tree – the base is solid but the top flows with the wind and is flexible, so it does not break in a storm. Be like the palm tree.
5 – Speak with a medium volume voice. Medium is the rule. Use medium volume, medium speed, and walk at a medium speed as well. Match your voice to your pace if walking and talking. Speaking too slowly makes you sound unsure and even boring. Speaking too fast makes you sound like you are rushing and are not careful or thoughtful.
6 – Be assertive, not aggressive. Protect yourself and your loved ones, or your team at work. Stand up for your rights and theirs, but do it in a way that does not undermine your own credibility. Being assertive means protecting yourself and self-interests. Being aggressive means bullying to get what you want, regardless of whose best interests it serves. An aggressive person is always trying to change your mind or force you to do something. An assertive person is protective and persuasive, yet does not try to force you to agree or change your mind in one sitting. The agendas are different. The focus of aggressiveness is on the other person, the ‘opponent.’ The focus of assertiveness in on yourself, and your circle.
7 – Trust yourself. Confidence starts with self-trust. You must trust your decisions, and your motives behind your actions. Competence builds confidence, so the more you try, the more you learn, and we all learn mostly through trial and error. Nothing ventured nothing gained. Make a decision and go forward. If you need to revisit it or re-evaluate it later (perhaps based on new data) that’s fine. A confident person is not blind in their decision-making. They make the best decision they can, at the time. They are open-minded enough to consider changes, and if necessary, change course and even apologize. There is no shame in being wrong. We all learn from our mistakes. Part of trusting yourself is also forgiving yourself for being human, and occasionally making mistakes! 🙂
There are more elements to being confident, but for today, these ‘7 secrets’ should get your started in your assessment of yourself and of those around you in leadership positions.
The Body Language of a Warrior
The Body Language of a Warrior
Please enjoy this ‘clip’, and then ask yourself if you were going into a big meeting, interview, giving a talk or PowerPoint, what would your body language convey? Do you think about it beforehand or just ‘go with the flow?’ I think you know that my advice would be to actually ‘plan’ your vibe that you are sending, just like Musashi did, many years ago. Here it is, found on page 27:
“I always stress form and balance. If you are lax in your stances and positioning, then you will be unable to perform your technique effectively. Focus your concentration on only one thing – making the “hit.” Narrow your eyes slightly and ever so subtly flare your nostrils. Always fight with your spine erect and unbent. Keep your shoulders relaxed and lowered. Tighten your abdominal muscles and root yourself into the ground. Make yourself bigger in your mind than you are as a manner of intimidating the enemy. Slowly work your way toward the enemy until you are ready to strike. Then do so with utmost conviction, quickness, and power. Keep your weapons ready at all times. You should practice the proper stances and movements prior to using any fighting technique and in this manner establish your own sense of being through your particular art. How often have you witnessed so-called experts with no form or balance?”
TTC Gets an A for Effort on ‘Personal Car’ April 1st Video
Many companies and celebrities had fun with this year’s April Fool’s Day, including the TTC – Toronto Transit Commission. I watched the above video, knowing it was a gag, and felt smug knowing I don’t break any social rules while in transit. I see plenty of people who do. I hate their actions. I don’t hate them as a person, but I hate what they seemingly represent – a nameless member of a crowd who can do anything they want to and they know no one will call them on it – at least in Toronto (because ‘everyone is weird here anyway’, right?)
I give the TTC an A for effort with this video, but a B at best for performance. No worries – it wasn’t supposed to be an expensive training video – just a gag with a point. And I love their point.
We as riders love to complain about the TTC staff (drivers and operators) and sometimes they deserve it, but I love the fact that this video illustrates the more pervasive issue on the transit, and that is customer behaviour. I almost wish (almost…) that TTC employed ‘social police’ that would come around the trains and give out warnings and tickets for fines to the people who listen loudly to their music on their phones (with no head phones), who put their bags all over the floor or in the seat next to them, who stand broadly in front of the doors that people need to exit and board from, who pig out loudly and messily, and those that have inappropriate loud conversations with friends in person or over the phone. I’ve heard hard-core cursing, racism, sexism and general craziness during my rides over the years! I’ve seen a dude roll a joint in a busy car at rush hour without a care in the world. I’ve seen scam artists try to persuade others to give them money.
I’ve also seen kindness, tolerance, patience and happiness, and that is what I mostly see every day.
I am glad to know that I am one of the many positive contributors to a better way on the TTC. I hope this video helps to create more. Good job TTC!
Short Video Highlights 3V Coaching & Training Options
Learn about Ric Phillips and 3V Communications coaching, including body language. Options for communication coaching/training include interpersonal/professional communication skills, public speaking, presentations, body language, business ESL, etc. We help you communicate clearly and confidently. Please enjoy this short video that highlights key aspects of our communication coaching and training. Thank you!
Women in the Media (The Agenda Clip)
Women in the Media (The Agenda Clip)
This is really interesting to me. I realize men and women often have a different way of processing information and relaying it. Here is a great anecdote on the subject. What do you think?
Some People Have Real Difficulty With Public Speaking but Have No Choice!
I salute those that are striving to improve their public speaking and presentation skills. It’s not always an easy thing to do, especially if one was born introverted, with a learning challenge of some kind, is not a native speaker of the working language or simply was never used to or trained in how to handle “the spotlight.”
These days advancing your public speaking and presentation skill-set almost isn’t an option. In business a successful person needs great communication skills, now more than ever. In the old days there were those that were comfortable speaking, usually from sales and marketing departments for example, that were asked to do most of the public speaking and meeting running. Technical folks could sit in the back of the room silently, or just keep working away on their computer. Not so these days.
Many of my clients are technically brilliant people, who have achieved a high measure of success in their own right. But they have been asked (or told) by upper management or have learned through experience that to be truly successful these days one must attempt to master the soft skills as well as the hard skills. Job security seems to depend on adaptability and duo skill-set performance now.
These days I’m doing a lot of ‘Podium Power’ coaching. Clients range from doctors and lawyers to accountants and managers at various levels in the company. Some are immigrants with the additional challenge of having English as a second language. Some have speech impediments, get bad stage fright, or have Asperger’s syndrome/autism. I strive to teach them the finer points of how to quickly and efficiently improve their 3Vs (verbal, vocal, visual) of public speaking, presentations and PowerPoint, staying within my areas of expertise.
I just wanted to say that I really appreciate and applaud those that are struggling to learn a new way of communication that is out of their comfort zone, or that pushes them past their old, comfortable one. It takes courage, dedication and maybe even a little kick in the butt to take up the task of improving public speaking communication skills, but I believe it is good to challenge oneself and I also believe it will pay off handsomely in today’s business world, as well as with our social communications. Let’s be honest, they need some work these days too, right? Everyone is constantly staring at their smart phones and tablets, rarely looking up as they mumble? But that’s a topic for another day!
Take care,
Coach Ric
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