Update: Summerhill Spa Responds

UPDATE:  I just got a call from the spa manager’s husband, who wanted to pass on an apology from the spa manager, who is currently out of the country.  They saw the review I made online and wanted to explain that there was a personal problem (I don’t want to go into details) and it accidentally led to the confusion.  They wanted to offer my wife and I a free 90 min massage.  I told the husband that I accepted the apology and we would certainly consider coming back and also amending my online review (He did not ask for this, but I added it.)
Take-home Notes
1 – It is great that they review reviews – every business should
2 – it is great that they apologized, even though we can understand the circumstances were not ‘normal’
3 – Always take care of your returning customers
4 – Give a little now and get more later

I did not write the review to get something for free, and as a matter of fact that is what drives me nuts about this country is that the only way to get listened to it seems is to cry loudly, and then most people expect some free gift for compensation.

At the time of writing this I have not received compensation but I have accepted their apology and therefore will amend my review.

Good recovery Summerhill Spa!  We will see you again!

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