Communication Coach Blog
Women in the Media (The Agenda Clip)
This is really interesting to me. I realize men and women often have a different way of processing information and relaying it. Here is a great anecdote on the subject. What do you think?
My wife is a big fan of Starbucks. When asked, she says she has no problem paying a little extra (compared to other leading coffee shops in Toronto) for the better tasting coffee (in her opinion) and the proper customer service. I found this video of Starbucks Customer Service online. No it’s not in Toronto and yes it seems like a Starbucks PR vid, but anyway, take a look and a listen to how the manager explains his version of customer service. What do you think?
Beware of Your Body Language in International Business
“Beware of Your Body Language in International Business” – Business without Borders, Globe & Mail, July 31st, 2012 – Communication Coach & Body Language Expert Ric Phillips is interviewed to discuss body language and gestures for Westerners to be aware of while doing business overseas. We specifically looked at China, Japan, Thailand and Russia, areas I have travelled to and/or worked in. There is an article as well as a 2 minute video here: http://www.bwob.ca/topics/administration/beware-of-your-body-language-in-international-business/
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Thank you!
(UPDATE: the link above does not send you to that article and video – they have expired. It sends you to a general Globe & Mail webpage with online videos.)