{"id":469,"date":"2007-12-12T01:00:00","date_gmt":"2007-12-12T01:00:00","guid":{"rendered":"http:\/\/www.communicationcoach.ca\/blog\/?p=469"},"modified":"2015-05-05T19:55:24","modified_gmt":"2015-05-05T23:55:24","slug":"the-best-delivery-folks-carry-phones","status":"publish","type":"post","link":"https:\/\/www.communicationcoach.ca\/blog\/the-best-delivery-folks-carry-phones\/","title":{"rendered":"The Best Delivery Folks Carry Phones"},"content":{"rendered":"<p><span style=\"font-size: 11pt; font-family: Arial;\">Today I got a call at <b>8:11am<\/b>, which as far as I know is NOT during business hours. Needless to say I did not make it to the phone on time. There was no message left.<\/span><\/p>\n<p><span style=\"font-size: 11pt; font-family: Arial;\">At <b>7:30pm<\/b> I got a call from <b><i>Purolator Couriers<\/i><\/b> letting me know that that was them, and can they try again tomorrow. Now I don\u2019t mind that they will try again tomorrow, but the question I have is \u2013 why didn\u2019t the delivery person leave a message, or leave a phone number for me to call back? Who knows, we could have arranged to get the package delivered 15 minutes later, or on the way back past my location. <\/span><\/p>\n<p><span style=\"font-size: 11pt; font-family: Arial;\">Why will so few companies commit to a small window of time, like morning 9-12 or afternoon 2-6? Why is it that the majority of North American companies (<em>any company, not just those in the business of package delivery<\/em>) say \u201c<i>9-5<\/i>\u201d or \u201c<i>sometime tomorrow<\/i>\u201d as their delivery time? Many people waste a day waiting for the delivery, or even take time off work. Many delivery personnel deal with angry customers or have to back-track the next day, which costs the company more money.<\/span><\/p>\n<p><span style=\"font-size: 11pt; font-family: Arial;\">The reason I am told is that the majority of delivery personnel are contract workers, and are given a number of things to deliver in a day, and it is up to them to work out a route. So if they ring you once and you do not answer \u2013 they <em>keep on truckin\u2019<\/em>. What do they really care? They get more money by making another trip the next day.<\/span><\/p>\n<p><span style=\"font-size: 11pt; font-family: Arial;\">Like you I have had different things delivered, like furniture, telephone or cable upgrades, large appliances etc. and as I recall the most hassle-free deliveries have been the ones where the delivery people carry a phone and call ahead to say they are on their way, or even better, call to arrange a delivery time. If their companies have such a policy in place then I say KUDOS to them for <strong>understanding efficiency and customer satisfaction<\/strong>. If it is actually the delivery personnel who have had enough of the industry\u2019s lack of time management and have decided to carry a phone for their own stress-relief, than I say to them <b><i>\u201cWell done, and thank you!\u201d<\/i><\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today I got a call at 8:11am, which as far as I know is NOT during business hours. Needless to say I did not make it to the phone on time. There was no message left. At 7:30pm I got a call from Purolator Couriers letting me know that that was them, and can they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[536,534],"tags":[790,792,791],"class_list":["post-469","post","type-post","status-publish","format-standard","hentry","category-customer-service","category-professional-communications","tag-delivery","tag-efficency","tag-time-management"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/comments?post=469"}],"version-history":[{"count":2,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/469\/revisions"}],"predecessor-version":[{"id":1163,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/469\/revisions\/1163"}],"wp:attachment":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/media?parent=469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/categories?post=469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/tags?post=469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}