I was so pleasantly surprised Wednesday evening!\u00a0 I was on the subway, heading westbound to Jane, when at approx 6:11pm the train stopped at Dundas West station for a couple minutes.\u00a0 I was expecting to hear nothing about the delay, which would leave everyone wondering how long the delay would last.\u00a0 And what do you think happened next?\u00a0 A calm and clear voice belonging to the TTC operator announced in a very professional way that all trains were stopped due to a burning odour at St. George station, and that they were waiting to get permission to continue.\u00a0 He told us he would update us again soon as progress was made.\u00a0 WOW!\u00a0 Fantastic.\u00a0 That is a huge improvement on the usual “tell nothing” attitude.\u00a0 This guy understood our feelings and kept us in the loop.\u00a0 Kudos!!!<\/p>\n
The train began to move again shortly and there were no more disruptions to my ride.\u00a0 I just wanted to post that here to say THANK YOU to that operator, and to encourage all TTC operators to do the same thing;\u00a0 speak to us in a calm, clear manner, and inform us of why we are being delayed and approx. how long it will last.\u00a0 Is it that hard to do?\u00a0 I think not.<\/p>\n","protected":false},"excerpt":{"rendered":"
I was so pleasantly surprised Wednesday evening!\u00a0 I was on the subway, heading westbound to Jane, when at approx 6:11pm the train stopped at Dundas West station for a couple minutes.\u00a0 I was expecting to hear nothing about the delay, which would leave everyone wondering how long the delay would last.\u00a0 And what do you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[536],"tags":[578],"class_list":["post-37","post","type-post","status-publish","format-standard","hentry","category-customer-service","tag-ttc"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":1,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/37\/revisions"}],"predecessor-version":[{"id":733,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/37\/revisions\/733"}],"wp:attachment":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/categories?post=37"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/tags?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}