This story starts off with great customer service, and then unfortunately leads to disappointment.<\/p>\n
On October 11th of this year I was searching for Star Trek TOS<\/b> (The Original Series<\/i>) Season 2 box set, which had been digitally remastered in 2008 and I was just getting around to collecting the DVDs this year.\u00a0 (I am a life-long Trekkie!)<\/i><\/p>\n
I had already watched all of season 1 and was on the hunt for the season 2 box set.\u00a0 I went to HMV<\/b> at Yonge\/Bloor and they didn’t have it.\u00a0 I went to Sunrise Records & Tapes<\/b> and they didn’t have it either, but the staff including the manager bent over backwards trying to either locate it in the back or see if it was lying around somewhere hiding.\u00a0 I really appreciated their effort.\u00a0 In the end of all I decided to place an order with the manager for Season 2, since it was not in the store, and I purchased Season 3 which was in the store.\u00a0 Hey it was even 10 bucks cheaper there than at HMV<\/b>, so why not?<\/p>\n
Sounds like pretty good customer service right?\u00a0 Winning the business away from the large conglomerate HMV<\/b>?\u00a0 Yes…until…<\/p>\n
I gave the manager my name, phone number and wrote out specific details of what I was putting on order.\u00a0 He promised to call as soon as it was in.\u00a0 He assured me that that little piece of paper would not get lost, and it would be ordered promptly.<\/p>\n
Today is November 25th and there has not been any phone call from the Sunrise<\/b> manager or staff to either say “Hey Geek!\u00a0 Your Star Trek is in!\u00a0 Come pick it up before we sell it to another Trekkie!”<\/i> or
\n“Sorry for the delay Sir, your order will take longer than expected, but we are working on it”<\/i> or
\n“Are you sure you really want Star Trek?”<\/i> or any other voice message.<\/p>\n
KHAAAANNNNN!!!!!!!! <\/b><\/i><\/p>\n
I guess I will have to look to eBay<\/b> or go back to HMV<\/b>.\u00a0 Maybe it’s worth paying the extra 10 bucks if the big stores have better ordering systems.\u00a0 Maybe I was fooled by the personalized care and concern from the littler store, and have now paid the price by being forced to watch the 3rd season before the 2nd (Yes that’s right – I watched it.\u00a0 I couldn’t wait!)<\/i><\/p>\n
The message here is you must keep your word to keep your customers.\u00a0 If you promise to order an item, then order the damned thing and keep in contact with your customer if there will be delays.\u00a0 Christmas is coming and I like to buy CDs and DVDs for my loved ones, and myself.\u00a0 Where do you think I will be shopping?\u00a0 HINT – I already purchased a CD today at HMV<\/b>.<\/p>\n
Sorry Sunrise<\/b>.\u00a0 You had me at “Hello!” but lost me at “We’ll call you.”<\/p>\n","protected":false},"excerpt":{"rendered":"
This story starts off with great customer service, and then unfortunately leads to disappointment. On October 11th of this year I was searching for Star Trek TOS (The Original Series) Season 2 box set, which had been digitally remastered in 2008 and I was just getting around to collecting the DVDs this year.\u00a0 (I am […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[536],"tags":[619],"class_list":["post-27","post","type-post","status-publish","format-standard","hentry","category-customer-service","tag-star-trek"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":1,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/27\/revisions"}],"predecessor-version":[{"id":646,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/posts\/27\/revisions\/646"}],"wp:attachment":[{"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/media?parent=27"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/categories?post=27"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.communicationcoach.ca\/blog\/wp-json\/wp\/v2\/tags?post=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}