Tag Archives: entrepreneur

Improve Business Communication Skills at Toronto Event

Professional Development and Networking Event: Key Communication Skills to Grow Your Business!

The key to successfully starting and growing a business is effective communications.  Your great idea will not get interest from anyone if you can’t share your vision, persuasively pitch your company to investors, and clearly market your products and services.

NCCA Canada is proudly partnering with YEDI and City of Toronto to co-host a half-day professional development and networking event at Toronto City Hall where you will learn how to develop these vital business communication skills. Our President, speaker extraordinaire and body language expert Mark Bowden will deliver a keynote not to be missed, which will be followed by your chance to join mini-workshops hosted by our industry professionals on the topics of pitching, networking, and clarifying your business vision.

This is an exciting and unique opportunity to meet coaches, trainers, learning and development professionals, entrepreneurs and business owners, gathering together to connect, share and learn. This event is open for everyone, but space is limited.  Please join us!

Toronto City Hall – Friday October 13th 2017, 10 – 2 pm
Cost: $20 (**free for NCCA Canada Members)

To Register with EventBrite: https://ncca2017.eventbrite.com

**Discount code will be emailed to NCCA Canada members.  If you didn’t get yours, please contact NCCA Admin and we will email it to you.  Hope to see you there!


In Main Chambers
10-10:45 – Welcome, Opening Remarks, Body Language Expert Mark Bowden’s keynote on how to use non-verbal communication to persuade, assist with selling and add credibility to the business individual

10:55-11:30 – Mini-Workshop 1 – The Art of the Quick Pitch

NCCA Executive Director and 3V Communication Coach Ric Phillips leads an interactive class on how to effectively pitch your business in a very short time, with or without a slide deck

In Member’s Lounge with Select Vendors

11:30-12:15 – Lunch and Networking

*Note – Member’s Lounge will be open to all for food and networking until 4 pm!

Mini-Workshops in Committee Room 3 (2nd Floor)

12:15-12:45 – Mini-Workshop 2 – Networking: It’s Telling Not Selling
Networking guru Colleen Clarke shares her top tips and formulas to make networking less painful and improve your elevator pitches – something every business person needs to help self-market better!

1-1:30 – Mini-Workshop 3 – Know Your Vision

YEDI President and successful serial entrepreneur Dr. Marat Ressin leads a dynamic seminar on understanding the importance of having a vision for the entrepreneur/coach/small business owner, and how to identify and communicate it to others. This skill is essential if you want to get buy-in, gain followers to your cause, or lead a team in business.

1:45-2:30 – Round Table – Coaching and Learning & Development Trends

Informal discussion on the coaching and learning and development industries, their trends and how they can help businesses and individuals grow. Hosted by Ric Phillips and L & D Consultant/NCCA Designated Trainer Lauren Waldman. Bring your questions!

Our half-day event is complete, but networking remains available in Committee Room 3 and the Member’s Lounge until 4 pm.


Register with EventBrite: https://ncca2017.eventbrite.com

3 Questions with Communication Expert Ric Phillips | The Jenn Report

Source: 3 Questions with Communication Expert Ric Phillips | The Jenn Report 

Be clear, confident and successful! Don’t let a lack of high-level communication skills hold you back.

Advises Ric Phillips, a Communication Coach since 2006. His clients include professionals and politicians.

A few years ago, I met Ric Phillips at a local networking group and found him friendly and easy to talk to.

Recently, I asked him 3 Business Communication 101 questions. Here’s what he had to say:

1) In this digital age, what are the essential business communication skills?

Ric Phillips:  There are several essential communication skills needed for a successful business relationship, but specifically considering the digital age, I would say:

1 – The ability to build rapport in person and over the internet and phone. Business requires not just human interaction, but humans to like each other. We are not motivated to work with someone or buy something from someone whom we dislike.

2 – Sense the tone. Especially considering texts, emails and VOIP calls, we need to be able to understand not only what is truly being said and meant, but how to ensure our communications going out have a minimal chance of being misinterpreted as snobby, sarcastic or demanding, to name a few potential threats.

3 – Public speaking and presenting… (Please continue reading by clicking the link above (Source link below photo) or https://thejennreport.wordpress.com/2015/10/19/3-questions-with-communication-expert-ric-phillips/ to get to Jenn’s full blog post and finish the article.  Feel free to comment and share!  🙂

How to Develop & Deliver an Effective Pitch (with Slides)

Ric at TechSoup Canada 2Recently I gave a short seminar at TechSoup, located in the CSI (Centre for Social Innovation) building here in Toronto. TechSoup had asked me to speak about developing and delivering an effective pitch, with a slide deck. Their target audience is non-profits who want or need to build their technical skills to help improve efficiencies in their organization. The seminar had a small live audience and it was live-streamed as well.

Just as I teach my clients, I broke my talk into three main chunks: pitch structure, slide guide and public speaking & body language tips. I wrote a brief article on my LinkedIn profile going over the key takeaways, so please click this link to see the article, and then like and share (either here or there) if you found it useful.  Thank you.  🙂


And if you desire more info on pitching and presentations, please see my brand new ebook called “3V Podium Power:  Next Level Public Speaking, Presenting, Pitching & PowerPoint Repair!” located on this site here in the ‘store’.

UPDATE:  TechSoup did a great recap of my seminar, and have also included the slide deck I used in case you want to see them (but the 2 videos I used are not included, fyi).  Please click here to see their summary and my slides.  Please share this info here, there, or anywhere.  🙂


Thank you so much!

Develop HR, Management and Entrepreneur Skills

As a member of HRPA (Human Resources Professionals Association – http://www.hrpa.ca/hrpa )
I receive regular emails and mailings with information about new services, service providers and detailed Human Resource articles.

Here is something that looks interesting and apparently is free.


I am not affiliated with them – I just thought I would pass on their website as it looks good.
Here is a little bit I have copied from their ‘About Us’ page:

The Essential Skills for the Changing Workplace Project

In January, 2008, the Centre for Education and Training received funding from HRSDC for a project called Essential Skills for the Changing Workplace. The project is designed to assist employers in small and mid-size organizations with the integration of Essential Skills into their workplace and human resources practices.

Free Seminars

To increase awareness and understanding of Essential Skills, the Centre is offering free 2-hour seminars for human resources managers, training managers, line managers, operations managers, supervisors, team leaders, coordinators with people management responsibilities and small business owners. During this interactive seminar, managers will gain a thorough understanding of the Essential Skills framework and a variety of Essential Skills tools to assist in:

conducting Essential Skills needs assessments
writing job descriptions that show how workers use Essential Skills on-the-job
integrating Essential Skills into hiring and selection processes
aligning performance goals with the employee’s use of Essential Skills
developing succession plans to ensure employees are ready for new roles as the need for new skills arises
promoting health and safety in the workplace
Free Consulting Services

Besides attending an informative seminar, participants will have access to an Essential Skills Workplace Consultant, free of charge, to guide them in determining their skill needs, identifying resources and local services that provide assessment and training and identifying Essential Skills tools to best suit their requirements.

If this looks interesting to you, please check them out, or pass it on to someone who might want to take advantage of free HR training. I might sign up for a free seminar myself!

Coach Ric

Are You Over-Sharing Personal Info at Work?

Today I was asked to give an interview for Sarah Boesveld, a newspaper reporter with The Globe and Mail’s Life section. She wanted to write an article about over-sharing in the workplace – that is, people offering a little bit too much personal information and how that can affect working performance and working relationships. Great topic!

That article comes out most likely this Monday the 23rd and I’ll post a link to the online article then.

UPDATE FYI – I am a contributor of articles on the Entrepreneur-focused site Evan Carmichael.  Here is the link to that article on the same topic – 7 negative results of oversharing personal info at work:


Essential Top 7 Communication Skills for Entrepreneurs

As a Communication Coach and trainer for 3V, and as a Program Advisor for YEDI, I frequently meet, network with and teach entrepreneurs from both non-profit and for-profit sectors, representing businesses and organizations of various sizes and stages in business. The titles of the workshops I provide may change but the core values requested and delivered do not. The question we must ask ourselves as entrepreneurs is what are the essential communication skills needed for success in business? I want to share with you what I believe, so you can start to develop your talents as quickly as possible, and assess your personal and team communication strengths and weaknesses.

To be a successful entrepreneur you must be able to:

1 – Make a winning first impression – every time. We must network constantly, right? Every person we meet, by chance or by appointment, could be our next client or lead us to a big partnership or deal. We all judge a book by its cover, so it’s important that your first impression is great. If you need to hire an image consultant, do it. If you need to learn the art and science of small talk and first impression management, then hire a coach, attend a workshop or buy a book. We are not allowed to have an ‘off-day’ as so much of our income depends on our first impressions, over and over again, as we build up our database and word-of-mouth referrals.

2 – Speak well in public. For the most part we cannot avoid speaking in public. We have to give presentations to banks, pitch to potential funders, sponsors and investors, chair team meetings, give keynote addresses, lead information seminars, etc. If you are shy or uncomfortable speaking into the microphone, it could damage your company messaging and brand image. A local ‘Toastmasters Club’ might help you to improve quickly, or you might bring on a public speaking or presentations coach to run a seminar. They can often help you with the organization of key speaking points and making influential core messages to help you get more comfortable speaking and presenting.

3 – Persuade, influence and sell. It is funny how many entrepreneurs hate the idea of selling, when in fact we would go nowhere fast without marketing and sales. We like to imagine that salespeople are slimy con-artists, when in reality a really great sales rep is highly interpersonal and very empathetic. They’ve read Dale Carnegie books and studied NLP, and you can too. We have to get over the old stereotypes and realize that picking up some experience and theory in sales and persuasion is truly beneficial to promoting and growing our business.

4 – Handle difficult people smoothly. The fact that we are self-employed does mean in theory that we can pick and choose good clients, but if we can’t handle difficult people, i.e. people who are stubborn, see things differently, hard to sell to or hard to work with etc. then we are going to end up having a very small client base and only a few people we can work with. Learning how to manage conflict and disagreements is essential as you expand. Rule number one: it’s nothing personal. Get over your ego and deal with the core issues and emotions. Turn enemies into friends at every opportunity.

5 – Manage people. The definition of interpersonal skills could be the ability to manage people in a friendly, fair way without alienating them. People management skill is essential and makes you a better manager or leader. Think of a boss you previously had that was great. Now think of one that was terrible. Which job did you want to escape from? Don’t be that boss!

6 – Read people accurately. Observe their eyes, face and body language. Do not ignore your intuition. Ask questions and actually listen for the answer, but even ask yourself if there is more to the story than the surface communication. Quite often there is a lot of ice underneath the water of an iceberg – 90% actually – and in our communications the statistics are often comparable. Listen to what people are saying and at the same time listen for meaning underneath.  Are there emotions, core values and hidden messages behind their words?

7 – Communicate with confidence. If you don’t seem to believe in yourself, your team, your brand, product or service, then why should I? Getting your message out there verbally and in print is important, and you must instill confidence and trust in your soon-to-be customers and partners. Use confident language; let people know your credibility, sell them on how they can avoid ‘pain’ and move towards ‘pleasure’ when they follow you. Display logic to help seal the deal. Most purchases (if not all) are emotional, and logic is used to justify the decision to buy. Be confident and clear, but do not go too far. No one likes a bully, and no one likes over-the-top cockiness. Be calm, cool, confident and in control.

Start thinking of how you rank yourself or your team on these 7 communication issues. Hold a quick meeting to discuss them, and where you can improve. There are more than 7, of course, but this is a good start to getting you focused on the importance of excellent communication in business and will help you grow as an entrepreneur and as an organizational leader.

Follow Your Passion

This post is not mainstream communication but rather closer to my life-coaching and entrepreneurial roots. To make a long story short my cousins whom I grew up with watching horror flicks have entered the world of self-employment and have registered a small business. I have had many talks with these two good guys on the ins and outs of small business, and on staying motivated to be true to yourself and your passion. Well they have something to be proud of for sure!

Ladies and gentlemen, it is my great pleasure to introduce to you The Brothers Gore (AKA my cousins, Jason and Jeff DeRushie), and their greatest accomplishments to date as horror movie special effects experts.

Website:  http://www.thebrothersgorefx.com/

Facebook Page:  https://www.facebook.com/pages/The-Brothers-Gore-FX/340069349436587

I am so proud of them for following their passion and dream. They work so well together and are only going to improve. They are a perfect example of why we need to be in tune with ourselves and why we need to listen to the ‘self-talk’ that tries to guide us in the right direction, but often we ignore it because we think it is a crazy idea, or financially irresponsible. I too went through that phase of self-doubt and had to learn a new way of listening to myself, in an empowering way.

When I teach others to communicate with confidence, it also means teaching them to communicate to themselves in a positive way. Otherwise can you truly build confidence? I don’t think so.  That’s why I offer confidence coaching and ebooks – because we all need a little more confidence and belief in ourselves, right?  🙂

Good job guys – keep up the gory work!  🙂